Grab shell policy
FAQ’s
Most frequently asked questionsOrder
Can I change my shipping address after purchase?
Yes, it is possible.
If you provide us with your order number, name, and preferred address, we will make the change.
If you provide us with your order number, name, and preferred address, we will make the change.
Can I change the color after purchase?
Yes, it is possible.
If you wish, please contact us with your order number and name so that we can make the change.
If you wish, please contact us with your order number and name so that we can make the change.
What areas are available for delivery?
Currently, only 10 countries (USA, Japan, China, Hong Kong (China), Korea, Taiwan, Philippines, Vietnam, Australia, and India) can be selected as shipping destinations on this site.
If you are in any other country or region and would like to purchase Grab Shell, please contact us.
Payments
What is happening with the full amount settled instead of the deposit?
We have confirmed that this is a bug in the sales collaboration application.
Once you wish to pay only the deposit, we will cancel your order once and you will need to place a new order.
Once you wish to pay only the deposit, we will cancel your order once and you will need to place a new order.
I received an AmazonPay error. How do I make a purchase?
This error occurs when your Amazon Pay account provider does not support cross-border e-commerce sites.
The following measures are available
(1) Obtain an overseas Amazon Pay account.
(2) Use other Express services.
(3) Register your credit card directly without using Express service.
You can make a purchase by either of the following methods.
The following measures are available
(1) Obtain an overseas Amazon Pay account.
(2) Use other Express services.
(3) Register your credit card directly without using Express service.
You can make a purchase by either of the following methods.
Product
Is this keyboard not wireless?
GrabShell supports both wireless and wired connections via Bluetooth.
We recommend using the wired connection for situations that require low latency such as online games.
We recommend using the wired connection for situations that require low latency such as online games.
Is it a blank keycap?
We have blank key caps option.
Let us know if you want Grab Shell with blank key caps.
Please your order number when you send us the message.
Let us know if you want Grab Shell with blank key caps.
Please your order number when you send us the message.
How do I set up key configurations (placement settings)?
QMK will be supported.
More information on key configurations will be provided around July of this year when the product is scheduled to ship.
More information on key configurations will be provided around July of this year when the product is scheduled to ship.
Can I replace the keycaps with commercially available ones?
It cannot.
GrabShell uses uniquely sized keycaps for smooth typing while holding.
GrabShell uses uniquely sized keycaps for smooth typing while holding.
Is it waterproof?
No waterproof function.
Is Hot Swap (key axis replacement) possible?
Yes, possible.
Other
Are there any additional videos, etc.?
We are currently preparing some videos for marketing purposes and are creating content to help users learn more about Grab Shell.
We will be adding videos of scenes in use as we review them internally, so please check back regularly.
We will be adding videos of scenes in use as we review them internally, so please check back regularly.